Order &
Delivery
We have instituted shipping and return charges to make our customers more conscious about ordering and returning packages. Will you help us reduce carbon emissions?
Currently it is not possible to order a gift card online. However, you can buy our gift cards in the brand stores. Click here for an overview of our brand stores.
Thank you for your order! No, unfortunately we cannot cancel your order. In order to deliver your order as soon as possible, we immediately start working on it in our warehouse.
We deliver to the following countries:
Zone 1
The Netherlands, Belgium, Germany and France
Zone 2
Denmark, Austria, Poland, Luxembourg, Czech Republic, Slovakia and Lithuania
Zone 3
Monaco, Slovenia, Italy, Latvia, Hungary, Croatia, Bulgaria, Estonia, Portugal, Ireland, Sweden, Spain and Finland
Zone 4
Romania, Greece and Malta
Zone 5
Cyprus, United Kingdom, Switzerland and Norway
Thank you for your order!
Normally we send you an email with the Track & Trace information the next day. You can track your package using the Track & Trace information.
Thank you for your order! No, unfortunately we cannot make any changes to your order. In order to deliver your order as soon as possible, we immediately start working on it in our warehouse.
Yes! We ship to the following non European countries: Norway, Switzerland and Great Britain. When ordering from a non European country, keep in mind that import taxes may apply. These taxes differ per country. The buyer is responsible for these charges.
Thank you for your order!
No, this is unfortunately not possible. In order to deliver your order as soon as possible, we will start working on it immediately. Unfortunately, we will not be able to make any more changes.
Do you have any questions about this? Feel free to contact our Customer Service department. Please have the order number of your
order ready.
Yes, this is possible. If your desired item is no longer available online, but is available in one of our brand stores, please feel free to contact the brand store in question. They will help you with the payment and delivery of your order. Within Europe you do not have to pay shipping costs.
Click here to go to our brand stores page. Here you will find all contact details: Summum brand stores
A discount code can be used once. If items are returned after using a discount code on the order, the discount code cannot be used again.
Credit in the form of a gift card can be used multiple times. You do not have to spend this amount at once. Click here for questions about refunds when using a gift card.
Keep an eye on our website; the current delivery times are listed on the item page, in your shopping basket and at the check-out. During sales and holidays there may be longer delivery times; please bear this in mind. You will find the most updated delivery times at the top of the page. You will receive an email as soon as the order has been shipped. You can use the tracking number in this email to follow the package.
At the moment we only ship with DHL.
GLS (within the Netherlands)
Delivery within 1 to 2 days after shipment. Delivery from Monday to Saturday (except on public holidays).
GLS (outside the Netherlands)
Delivery within 2 to 5 days after shipment. Delivery from Monday to Saturday (except on public holidays).
Yes, that’s possible. You can enter a new delivery address when placing your order. Shipping to a PO Box is not possible.
This depends on which country you are ordering from.
Thank you for placing an order with us! Have you already received your Track & Trace information from us by email? This allows you to see where your package is located. It could be that the package was delivered to your neighbours, for example. Please check the Track & Trace.
Do you have any questions about this? Feel free to contact our Customer Service. Please have the order number of your order ready.
Oops, that was not meant to happen!
Of course you cab still receive it! It could be that one of your items is still on its way. Is there no
package left on its way? Then please contact our Customer Service department. Please have the order number of your order ready.
Oh no! We are very sorry about that. The best thing to do would be to contact our Customer Care. Then they will make sure to solve it.
We are so sorry about that. Please contact our Customer Care, so we can make sure you will receive your package!
Unfortunately this happens when an article is out of stock. We are very sorry about that. You will receive an e-mail from us as a confirmation and we will make sure to refund you the purchase amount within 2 workdays.
It is possible that the article that was cancelled by us, comes back in stock later on. If you still wish to receive the article, it is best to place an order again, or apply for receiving an email when this article is restocked.
