Shipping & Delivery
All orders placed on working days before 12 PM will be shipped the same day *except Mondays. Costs for shipping differ per zone. Below you will find the different zones with corresponding shipping rules.
All parcels within the EU will be Shipped with GLS. Other countries will be shipped with DHL.
We process your order rather quickly, therefore we cannot make changes to or cancel your order after your purchase is confirmed. If you change your mind, you can register your return in our return portal within 14 days after your parcel has been delivered. Please visit our returns section below for return fees and more information.
Please note that when ordering from a Non-European country such as the United Kingdom, Switzerland or Norway, import duties may apply. Orders are exclusive Dutch VAT.
The Netherlands, Belgium, Germany and France
Denmark, Austria, Poland, Luxembourg, Czech Republic, Slovakia and Lithuania
Monaco, Slovenia, Italy, Latvia, Hungary, Croatia, Bulgaria, Estonia, Portugal, Ireland, Sweden, Spain and Finland
Romania, Greece and Malta
Cyprus, United Kingdom, Switzerland and Norway
Please note that for Non-European countries, returns are at the risk and cost of the customer.
We advise Zone 5 customers to reach out to our customercare team: email@example.com and share the tracking information with them. This way we can make sure the package will reach us correctly.