FAQ loyalty

• Can I combine a voucher with a discount code?

  Unfortunately, it is not possible to combine your voucher and a discount code at checkout.

• How can I redeem my points for a voucher?

  With every purchase, online and in-store, you automatically save for vouchers. If you have saved a minimum of €300, at least one voucher of €10 will be paid out. This happens automatically!

  A savings voucher is valid for 6 months after disburse, use it before then!

  In-store: At checkout you will be asked for your e-mail address or postal code so that your purchase can be registered in your account. The shop assistant can see how many points you have saved and which vouchers you have open.

• How do I redeem my voucher for an online purchase?

  Your vouchers and points are visible online in your account. Log in with the correct e-mail address and click on 'Summum member programme'. Your available voucher can be clicked here to use for your purchase. Click on 'use voucher'. 

  Copy the code.

  And paste it in the 'discount code bar' in the check out.

• Do I save points on all my purchases, in shop and online?

  Yes you do! From the moment you sign up for the programme, you save points on all your purchases, in-store and online. Please note that you can only use one e-mail address, to which these points will be linked. Did you register with a different e-mail address than the one linked to your existing account? Please ask in-store or our customer service if your accounts can be merged.

• I cannot see my vouchers and points in my online account, why? 

  First, it’s important to know which email address you used to sign up for our loyalty program. This email address is used to track the points you’ve earned with each purchase.

  
  Points will appear in your account 14 days after your purchase.

  
  Vouchers are also visible during checkout, so make sure you enter the correct email address.

  
  Are you registered with the same email address as the account you’re logged into? If so, please contact our customer service.

• It's my birthday, but I haven't received my birthday voucher, why?

  Our system is set up so that you receive a gift on the birthday you shared with us. You can see this date in your online account. Is your birthday date not entered correctly? Please contact our customer service.

• Can I use my vouchers for every purchase?

  Your vouchers are a means of payment and can therefore be used at any time, with the exception of sale items. Minimum spend €70.

• I used my voucher for a returned order. Will I receive this voucher back?

  Welcome and birthday vouchers are not reissued when you return or exchange an item.The voucher amount is divided equally among the items in your order.

  Are you returning one or more items? In that case, you will receive a refund for the amount you actually paid for those items, including the discount applied by the voucher.

  Exchanges are only possible in our stores. There, you can easily exchange your item for another item of equal value.
  
  Exchanges are only possible in our stores. Here you can easily exchange your article for another article of equal value.

• I am trying to create a new account, but I receive a message that my phone number is already in use. What should I do now?

  How nice of you to sign up! You may have previously created an account in one of our shops, or in the webshop itself. This causes you to receive this message. Do not panic! Please contact our customer service and we will be happy to help you.

• How is my voucher/discount applied?

  When a voucher is used in a purchase, the voucher discount is distributed per product purchased, based on the margin per product.

  For example:

  If a €10 voucher is used on a purchase with two products:

  A luxury singlet for €44.95 (36% of the total price)

  A basic turtleneck for €79.95 (64% of total price)

  Total price: €124.90

  The €10 voucher will be divided as follows: 

  €44,95 - €3,60 = €41,35

  €79,95 - €6,40 = €73,55

  With a new total of: €114.90

  Now, for example, if one of the items is returned, such as the luxury singlet, the €3.60 will be returned to your member account and the points will be recalculated based on previously saved points, purchases and returned items.  The €6.40 will remain redeemed.

  This mechanism does not make mistakes, you will always receive what you are entitled to!