FAQ loyalty

• How can I redeem my points for a voucher?

  With every purchase, online and in-store, you automatically save for vouchers. If you have saved a minimum of €300, at least one voucher of €10 will be paid out. This happens automatically!

  A savings voucher is valid for 6 months after disburse, use it before then!

  In-store: At checkout you will be asked for your e-mail address or postal code so that your purchase can be registered in your account. The shop assistant can see how many points you have saved and which vouchers you have open.

• How do I redeem my voucher for an online purchase?

  Your vouchers and points are visible online in your account. Log in with the correct e-mail address and click on 'Summum member programme'. Your available voucher can be clicked here to use for your purchase. Click on 'use voucher'. 

  Copy the code.

  And paste it in the 'discount code bar' in the check out.

• Do I save points on all my purchases, in shop and online?

  Yes you do! From the moment you sign up for the programme, you save points on all your purchases, in-store and online. Please note that you can only use one e-mail address, to which these points will be linked. Did you register with a different e-mail address than the one linked to your existing account? Please ask in-store or our customer service if your accounts can be merged.

• I cannot see my vouchers and points in my online account, why? 

  First of all, it is important to know which e-mail address you used to register for our loyalty programme. The e-mail address is leading for registering your points per purchase. 

  Are you registered with the same e-mail address as the account you are logged into? Then please contact our customer service

• It's my birthday, but I haven't received my birthday voucher, why?

  Our system is set up so that you receive a gift on the birthday you shared with us. You can see this date in your online account. Is your birthday date not entered correctly? Please contact our customer service.

• Can I use my vouchers for every purchase?

  Your vouchers are a means of payment and can therefore be used at any time. 

• I used my voucher for a returned order. Will I receive this voucher back?

  Yes you will! The voucher is deducted from the number of items you bought. For example, if you bought 3 items with a €10 voucher, the €10 voucher is divided into three. That means you have €3.33 discount per item. When returning an item, you will be refunded the amount paid and the voucher discount per item. If you return two items from the purchase, this means you will receive a €6.66 voucher back. The voucher will be available again in your account within 24 hours. 

• I am trying to create a new account, but I receive a message that my phone number is already in use. What should I do now?

  How nice of you to sign up! You may have previously created an account in one of our shops, or in the webshop itself. This causes you to receive this message. Do not panic! Please contact our customer service and we will be happy to help you.

• I have been refunded less than I thought I had paid, what happened here?

  When a voucher is used in a purchase, the voucher discount is distributed per product purchased, based on the margin per product.

  For example:

  If a €10 voucher is used on a purchase with two products:

  A luxury singlet for €44.95 (36% of the total price)

  A basic turtleneck for €79.95 (64% of total price)

  Total price: €124.90

  The €10 voucher will be divided as follows: 

  €44,95 - €3,60 = €41,35

  €79,95 - €6,40 = €73,55

  With a new total of: €114.90

  Now, for example, if one of the items is returned, such as the luxury singlet, the €3.60 will be returned to your member account and the points will be recalculated based on previously saved points, purchases and returned items.  The €6.40 will remain redeemed.

  This mechanism does not make mistakes, you will always receive what you are entitled to!