Refund policy

RETURNS

Return conditions
You have the right to revoke the agreement within a period of 14 days, without giving reasons. The revocation period expires 14 days after the day you take possession of the order.

If you are returning an order, please note the following conditions:

The product you wish to return must arrive with us visibly unworn, undamaged, with attached article card and in proper packaging.
Preferably return the product in its original packaging. If the product arrives damaged, we may charge a depreciation fee.

How can I return my online order?
You can return your online purchases to us within 14 days. You may try on your purchases at home as you would in our shops. If reasonably possible, the items should be returned in their original condition and undamaged.

You can register your item very easily via our returns portal and create a shipping label.

Click here, register your return and generate a shipping label.

All you need to create your return is your order number and the e-mail address you used to place your original order. If you can no longer find your order number, please contact our customer service.

After you have followed the steps, a return label will be created. Print it out, stick it on your parcel and hand it in at your nearest post office.

You will receive your refund within 10 days after sending your parcel.

Do I always have to register and send my return via the returns portal?
Yes, we have no other way to receive and process your return.

How do I get my purchase amount back after a return?
If you have cancelled the agreement and returned the items ordered, you will always receive a refund in the same way you paid for them.
You will receive a refund within 10 days of your arrival at Summum.
Items purchased in our shops cannot be returned to us by post.

I have returned my order. When will I receive my refund?
As soon as we receive your parcel, we will do our best to refund you as soon as possible.
You will be refunded within 10 days of sending your return.
You will be refunded in the same way you paid for your order.

Can I return my retail purchase?
You can return your shop purchase within 14 days at one of our brand stores. This can also be done at a shop other than where the purchase was made. Please bring the purchase receipt or corresponding bank statement with you to the shop.
If reasonably possible, the articles should be returned unworn, undamaged, with the article tag attached and in as original and undamaged a state as possible.

You will then receive a refund of the purchase price via your bank account number. We do not give cash refunds. Of course, it is also possible to exchange a purchase. Please note that the return period is 14 days. Please note that sale items cannot be returned.

Can I return my online order in the shop?
No, unfortunately it is not possible to return your online order in one of our shops.

Can I exchange my online order?
No, unfortunately it is not possible to exchange your online order for another article or a different size. You can return the item free of charge and place a new order.

I have received the wrong product. How do I get the correct item?
Oops, we made a mistake when packing. We are happy to solve this for you! Please contact our Customer Service. We will help you right away.

If you have questions about this, feel free to contact our Customer Service. Please have your order number ready.

Can I return multiple orders in the same box?

Would you like to return several orders in the same box? No problem! Just put all items in one box and add a note with both order numbers. That way we know which orders your return contains.

Can I return discounted items?

For items you buy from us at a discount, the same return conditions apply as for full price items.

What is the procedure if my return is lost in transit?

That would be very annoying, but we are not liable for damage or loss of your returned product. Therefore, always keep the track & trace code and the proof of posting. Should your shipment arrive damaged or lost, you can hold the sender liable.