RETURNS
EU COUNTRIES
You can easily return your products within 14 days, as long as they are unworn and undamaged, with the labels still attached and packed in their original packaging. To process your return quickly, it is important that you select all the items you wish to return.
Follow the steps below to send your order back:
1. Place the items in the original packaging and shipping box.
It is not possible to combine multiple orders in one return shipment.
2. Go to the returns portal: https://summumwoman.returnista.com
3. Follow the steps in the returns portal and pay for the return label.
4. Print the label and stick it on the box, or take the QR code to the nearest drop-off point of the chosen carrier.
NON-EU COUNTRIES
You can easily return your products within 14 days, as long as they are unworn and undamaged, with the labels still attached and packed in their original packaging.
Follow the steps below to return your order:
1. Place the items in the original packaging and shipping box.
2. Go to the returns portal: https://summumwoman.returnista.com/
3. Follow the steps in the returns portal to register the return shipment.
4. Go to the carrier of your choice and purchase a return label there. The costs are at your own expense.
Please note: returns from non-EU countries are at the buyer’s risk.
RETURN COSTS
For return shipments within the Netherlands, Belgium, Germany and France, the return costs start from €5.25, depending on the chosen carrier and service point.
For Luxembourg, Denmark, Austria, Poland and Czechia, the return costs start from €8.25.
For all other countries, the return costs start from €11.25. You pay these costs directly when registering your return.
After we receive and process your return, we refund the purchase amount to your account within 14 days.* Please note that processing times may vary per bank. Any delays resulting from this are beyond our control.
*Except for weekends, public holidays and periods of exceptional busyness.