Ordering and Delivery

Thank you for placing an order with us! We will send you an confirmation within half an hour after your order is place. Didn't receiving the confirmation? The confirmation email may have ended up in your junk email or spam folder. You can also find the status of your order in your account. Can't find it? Please feel free to contact our Customer Care.

Unfortunately, we have learned that there are fraudulent (fake) websites active pretending to be Summum webshop. These parties offer our products at (very) high discounts and advertise on fake social media channels. The lured in visitors who make a purchase on these websites will lose their money and no clothes will be delivered by these parties. This is an extremely annoying issue and it is unfortunately a phenomenon of the current times.

We would like to remind you that summumwoman.com is our only legitimate webshop and there are no other Summum webshops under our control. We very much regret that our brand name is being abused, we have reported it to the police and are making efforts to have the websites taken down.

We are very sorry that there are duped people and advise if you are duped yourself to make a report to the police and/or credit card company. Summum is not liable for damages incurred in these types of fraud cases.

No, unfortunately we cannot make any changes to your order. In order to deliver your order as soon as possible, we immediately start working on it in our warehouse.

No, this is unfortunately not possible. In order to deliver your order as soon as possible, we will start working on it immediately. For that reason we are not able to make any changes to your address.

Do you have any questions about this? Feel free to contact our Customer Service department. Please have you order number ready.

No, unfortunately we cannot cancel your order. In order to deliver your order as soon as possible, we immediately start working on it in our warehouse.

Thank you for your order! Normally we send you an email with the Track & Trace information the next day. You can track your package using the Track & Trace information in this e-mail.

It is currently not possible to order a gift card online. You can buy a gift card in our brandstores located in The Netherlands. Click here for an overview of all our brand stores.

We deliver to the following countries:

Zone 1

The Netherlands, Belgium, Germany and France

Zone 2

Denmark, Austria, Poland, Luxembourg, Czech Republic, Slovakia and Latvia

Zone 3

Monaco, Slovenia, Italy, Lithuania, Hungary, Croatia, Bulgaria, Estonia, Portugal, Ireland, Sweden, Spain and Finland

Zone 4

Romania, Greece and Malta

Zone 5

Cyprus, United Kingdom, Switzerland and Norway

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Yes, this is possible. If your desired item is no longer available online, but is available in one of our brand stores, please feel free to contact the relevant brand store. They will help you with the payment and delivery of your order.

Click here to continue to our brand stores page. You will find all contact details here: Summum brand stores

A discount code can be used once. If the items are returned after using a discount code, the discount code can't be used again.

Credit in the form of a gift card can be used multiple times. You do not have to spend this amount at once. Click here for questions about refunds when using a gift card.

We have instituted shipping and return charges to make our customers more conscious about ordering and returning packages. Will you help us reduce carbon emissions?

This depends on which country you're ordering from. After your package is sent out for delivery, you will receive an email from the carrier (GLS or DHL Express) with the delivery options.

On workdays ordered before 12 PM, are dispatched on the same day.

We strive to deliver NL orders within 1-2 workdays, depending on our courier, GLS.

At this moment, we only ship with GLS in NL and the European Union.

GLS (within NL)

Delivery to home address, within 1 to 2 workdays after dispatch. Delivery from Monday - Saturday (except holidays)

Oops, that was not meant to happen!
Of course you can still receive it! It could be that one of your items is still on its way. If this is not the case, then please contact our Customer Service department. Please have the order number of your order ready.

Oh no! We are very sorry about that. The best thing to do would be to contact our Customer Care who will help you out with the right solution.

Unfortunately this happens when an article is out of stock. We are very sorry about that. You will receive an e-mail from us as a confirmation and we will make sure to refund you the purchase amount within 2 workdays.

It is possible that the article that was cancelled by us, comes back in stock later on. If you still wish to receive the article, it is best to place an order again, or apply for receiving an email when this article is restocked.

Oops, we forgot to remove the security label. You can visit a brand store of your choice with the item and proof of purchase, and we will immediately remove the security label for you. Not able to come by? Send the item back free of charge and we will remove the label for you. Please feel free to contact our Customer Care about this. Have your order number ready.

Have you already received your Track & Trace information from us by email? This allows you to see where your package is located. It could be that the package was delivered to your neighbours, for example. Please check the Track & Trace.

Do you have any questions about this? Feel free to contact our Customer Service. Please have the you order number ready.

We are so sorry about that. Please contact our Customer Care, so we can make sure you will receive your package!