Shipping - Returns
Shipping
EU COUNTRIES
Shipping costs vary per zone. More information about the different zones can be found below. All packages within the EU are delivered with DHL or DPD. Other countries are delivered with DHL Express.
We process your order rather quickly. For this reason, we cannot change or cancel your order after you have placed it. If you change your mind, you can easily return your order in our returns portal within 14 days of receipt. Scroll further down to find more information about return rates.
NON EU COUNTRIES
Import charges such as customs duties and local taxes may apply for delivery outside the EU. You are responsible for paying these to get your order through customs. These costs are not covered by Summum. We do not charge Dutch VAT on these orders.
Returns
EU COUNTRIES
Orders AFTER 10/10/2025
You can easily return your products within 14 days, as long as they are unworn and undamaged, with the labels attached and packed in the original packaging.
Please follow the steps below to return your order:
1. Place the items in the original packaging and shipping box.
2. Go to the return portal: https://summumwoman.returnista.com/
3. Follow the steps in the return portal and pay for the return label.
4. Print the label and attach it to the box, or use the QR code at the nearest drop-off point of the selected carrier.
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Orders BEFORE 10/10/2025
Use the return label provided by sticking it on the package, fill in the reasons for return, and drop off the package at a Service Point.
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NON EU COUNTRIES
Returns from outside Europe
You can easily return your products within 14 days, as long as they are unworn and undamaged, with the labels attached and packed in the original packaging.
Please follow the steps below to return your order:
1. Place the items in the original packaging and shipping box.
2. Go to the return portal: https://summumwoman.returnista.com/
3. Follow the steps in the return portal to sign in the return.
4. Go to the carrier of your choice and purchase a return label there. The costs are at your own expense.
Please note: returns from non-EU countries are at the buyer's risk.